Ask your system admin to do this for you.
If you can see the sign-in screen of the remote PC but you can't sign in, you might not have been added to the Remote Desktop Users Group or to any group with administrator rights on the remote PC. Windows XP Home, Windows Media Center Edition, Windows Vista Home and Windows 7 Home or Starter are not supported without 3rd party software. You can't connect to a PC that's turned off, asleep, or hibernating, so make sure the settings for sleep and hibernation on the remote PC are set to Never (hibernation isn't available on all PCs.).ĭid you enter the right name or IP address? The remote PC might only allow PCs to connect that have Network Level Authentication set up. To fix this, scroll back up to How do I set up a PC for Remote Desktop? question in this topic. Remote connections might not be set up on the remote PC. If you're using a different firewall, make sure the port for Remote Desktop (usually 3389) is open. Under Allowed apps and features, select Remote Desktop, and then tap or click OK.
You might be asked for an admin password or to confirm your choice. If you're using Windows Firewall, follow these steps:Ĭlick Allow an app or feature through Windows Firewall.Ĭlick Change settings. The Remote Desktop port might be blocked by a firewall. If you still can't connect, try using the IP address of the remote PC instead of the PC name. Make sure you have the right PC name, and then check to see if you entered that name correctly. If these solutions don't work, you can find more help on the Microsoft Community website. Here are some possible solutions to common problems you might encounter when trying to connect to a remote PC. Connection, gateway, and networks Why can't I connect using Remote Desktop?
You can grant permission for specific users to access this PC - to do that, click Select users that can remotely access this PC.Members of the Administrators group automatically have access.įor Windows 8.1, follow the instructions to allow remote connections in Connect to another desktop using Remote Desktop Connections. You'll need this to configure the clients.
Make note of the name of this PC under How to connect to this PC. (Hibernation isn't available on all PCs.) You can't connect to a PC that's asleep or hibernating, so make sure the settings for sleep and hibernation on the remote PC are set to Never. Click Show settings to go to the power settings for your PC, where you can change this setting.
Setting up Which PCs can I connect to?Ĭheck out the supported configuration article for information about what PCs you can connect to. If you have additional questions that you'd like us to answer, leave them as feedback on this article. The majority of these questions apply to all of the clients, but there are a few client specific items. Here are answers to the most commonly asked questions about the Remote Desktop clients. Now that you've set up the Remote Desktop client on your device (Android, Mac, iOS, or Windows), you may have questions. In order to get started with.Īpplies to: Windows 10, Windows 8.1, Windows Server 2019, Windows Server 2016, Windows Server 2012 R2 Note: If you want to access Microsoft Remote Desktop on a newer Mac running macOS Sierra, check out this article instead. Open up the the Remote Desktop client by clicking on the launchpad icon and then Microsoft Remote Desktop. Step 2 – Open the Microsoft Remote Desktop Client.
To do this you will first need to download the latest RDP client for Mac on the Mac App Store. Step 1 – Download the Microsoft Remote Desktop Client.